FREQUENTLY ASKED QUESTIONS
CAN I PLAY THE ROOM WITH MORE THAN 6 PEOPLE?
We can’t make exceptions for safety and game comfort reasons. For groups larger than 6, we advise you to make a second reservation.
CAN MULTIPLE GROUPS BE AT THE SAME TIME AT ESCAPE ZAVENTEM?
We have two rooms and can therefore accommodate two teams at the same time.
HOW SHOULD I BOOK A GAME?
You can book and pay immediately via our online reservation system. Companies are requested to contact us by phone at 0477.330.358 or by email at [email protected] to better accommodate their needs.
CAN WE BOOK BY PHONE?
No, reservations made for individuals must be made on our website by means of the booking tool and a credit card.
CAN WE CANCEL OR CHANGE OUR BOOKING?
You can change or cancel your reservation up to maximum 5 days in advance: we can move your reservation or add additional players (they can pay on the directly, within the limits of availability). Missing players or groups not showing up will not be reimbursed.
COST TO PARTICIPATE?
The price is based on number of players as described in the booking tool.
WHEN SHOULD THE TEAM BE PRESENT?
We ask you to be present at least 15 minutes in advance. The reserved time is the start time of the game.
HOW LONG DOES THE GAME LAST?
The game itself lasts up to 60 minutes, but the whole experience takes about 1h30. It starts with a 10 minutes briefing by one of our gamemasters, the game, then a debriefing with a group photo shoot in game attire.
WHAT HAPPENS IN CASE WE’RE LATE?
Each session is 60 minutes long and requires additional time for briefing and a debriefing. As such, any delay will leave you with a game shorter than the 60 minutes initially planned. We advise you to arrive at least 15 minutes before the beginning of your session. Beyond 15 minutes late, the reservation unfortunately becomes obsolete.
WHAT IF ONE OF THE PLAYERS HAS AN IMPEDIMENT AND CAN’T COME?
No refund possible, you can always find another mystery solver as replacement.
AM I REALLY LOCKED UP? CAN I GO TO THE TOILET DURING THE GAME?
You are not locked inside the room. You can leave the room at any time, but re-entering the game is not possible. Your teammates can continue playing without problems. In addition, a game master is present during the game and can intervene in case of emergency.
WILL WE BE FILMED?
The game session is followed by cameras arranged in the game rooms. They do not record anything (except if explicitly requested) and allow us to follow you during your game!
I DID NOT RECEIVE THE CONFIRMATION EMAIL!
The email can arrive in a few minutes. Do not forget to check your spam. Should you think your email address is wrong, please contact us directly.
IS THE ESCAPE ROOM CREEPY?
The story you’ll be experiencing is exciting and will require all your concentration. There are no horror scenes, nor are there any disturbing elements. We do not include live actors and you will never be put in any danger.
ARE CHILDREN ADMITTED?
Children older than 12 years can certainly play along with a few adults.
IS THE ROOM ACCESSIBLE FOR PREGNANT WOMEN AND WHEELCHAIR USERS?
The room requires a small physical effort and is not suitable for wheelchair users and pregnant women in their third trimester.
IN WHAT LANGUAGE IS THE ESCAPE ROOM PLAYED?
The game can be played in Dutch, English and French.
CAN I EAT AND DRINK AT ESCAPE ZAVENTEM?
We have several chilled drinks and refreshments available. Note: Cash payments are only possible locally. Larger groups can request for catering.
CAN I PARK NEARBY?
You can park for free on our spacious private parking.